FanExam has both an event and a conversation integration with Intercom. We recommend to use both integrations such that you can measure NPS in Intercom and reply to your customer’s responses.
You can directly start a conversation in Intercom when you receive a NPS response. This is the quickest way to directly reach out to a customer and thank for a good rating or solve a problem with a detractor rating.
How to start a conversation in Intercom
- Set up a user identifier (email) in your FanExam tag code.
- Then, in the FanExam settings, under “Worflow configuration“, create a new automated reaction. Choose “Any Type” and “gives open feedback” and/or “rates your website”, then choose “send email”. As an email address, choose your incoming Intercom address.
That’s it. You can now reply to your customers’ ratings directly in Intercom.