Sending NPS responses into Slack

FanExam has a simple to use Slack integration.

To create a new Slack reaction:

  1. Open the New Incoming Webhook Integration in Slack and choose a channel (we recommend the #general channel).
  2. Scroll down to the Integration Settings. Under Descriptive Label please enter New FanExam NPS Response and click Save Settings.
  3. Scroll down again to the Integration Settings and copy the value for Webhook URL.
  4. Open the workflow settings tab in FanExam.
  5. Add a new automated reaction by selecting the customer type, and from the then do this menu, select the Slack integration notification.
  6. In the text field, input the value for Webhook URL from step 3 and click the Create reaction button.

That’s it.